Refund policy
Returns
Due to the nature of our products, we do not accept returns once an order has been delivered.
However, we will gladly assist you if:
- You receive a damaged product.
- You receive the wrong product.
- The product is leaking or tampered with upon delivery.
- The product has expired before delivery.
To be eligible for a replacement or refund, please contact us within 48 hours of receiving your order.
How to Request a Replacement or Refund
Please email us at support@datechemy.com with:
- Your Order ID
- Your Name
- Clear photographs of:
- The product
- The packaging
- The shipping box
- A brief description of the issue
Our team will review your request within 2–3 business days.
Replacement Policy
If your request is approved, we will:
- Send a replacement product free of cost, or
- Issue a full refund to your original payment method.
Non-Returnable Items
We cannot accept returns or refunds if:
- The product has been opened or consumed.
- The customer changes their mind after delivery.
- Incorrect shipping details were provided.
- The product was not stored according to the recommended storage instructions.
- The request is made after 48 hours of delivery.
Cancellation Policy
Orders may be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
Refund Timeline
If approved:
- UPI & Wallets: 2–5 business days
- Credit/Debit Cards: 5–7 business days
- Net Banking: 5–7 business days
Processing times may vary depending on your bank or payment provider.
Need Help?
For any questions regarding your order, contact us:
📧 Email: support@datechemy.com
Business Hours:
Monday–Saturday
10:00 AM – 6:00 PM IST
Customer Promise
Your trust means everything to us. Every jar of Datechemy is prepared with carefully selected ingredients and undergoes quality checks before dispatch. If something isn't right, we'll make it right.